1. Introduction
ClayPaws Pets ("we", "us", "our") is committed to protecting the privacy of our customers and visitors. This policy outlines our procedures regarding the collection, use, and disclosure of personal information for our e-commerce operations based at Gatti's Wharf, London.
2. Information We Collect
We collect personal identification information in various ways, including when users visit our site, register, and place an order for our custom pet pottery. This may include:
- Name and contact details (Email, Phone)
- Billing and Shipping addresses for UK-wide delivery
- Payment information processed via secure third-party gateways
- Pet details for bowl customization
Our Data Protection Pledge
"We believe that your data is as personal as your pet's name. We never sell your information to third parties, ensuring your urban artisan lifestyle remains private and secure."
— Emmy Asvadi, Operations Director
3. How We Use Collected Information
ClayPaws Pets collects and uses personal information for the following purposes:
Order Fulfillment: Processing transactions and delivering your handcrafted pet supplies.
Customer Support: Responding to your requests and support needs more efficiently.
Email Communications: Sending periodic updates regarding orders or exclusive studio launches.
4. Your Data Rights
Under UK GDPR, you have the following rights regarding your e-commerce privacy:
Right to Access: You may request copies of your personal data.
Right to Rectification: You can ask us to correct information you believe is inaccurate.
Right to Erasure: You can request that we erase your personal data under certain conditions.
Need to speak with our Data Protection Officer?
If you have questions about this Privacy Policy or your data, please contact our London office directly.
Email DPO