By accessing or using the ClayPaws Pets website, you agree to these Terms of Service. We believe in transparency—whether you're ordering a bespoke ceramic bowl or premium nutrition for your companion.
Read Full Terms
This website is operated by ClayPaws Pets. Throughout the site, the terms “we”, “us” and “our” refer to ClayPaws Pets. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Clay Paws Pets shopping terms
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks. Prices for our products are subject to change without notice.
Our ceramic pet bowls are handcrafted in our London-based artisan workshop. Because of their bespoke nature:
Effective for all pet supplies returns policy and logistics.
We ship across London and the wider UK using premium courier services. For our urban clients, local collection from Gatti's Wharf is available by appointment.
Returns on non-custom items are accepted within 14 days of delivery, provided the product is unused and in original packaging. Bespoke pottery cannot be returned unless damaged during transit.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. In no case shall ClayPaws Pets, our directors, officers, or employees be liable for any injury, loss, claim, or any direct/indirect damages of any kind.
Our team at Gatti's Wharf is here to chat. We pride ourselves on the meticulous detail of our work and our relationship with our customers.
Email Our Support Team