01
Overview
This website is operated by ClayPaws Pets. Throughout the site, the terms “we”, “us” and “our” refer to ClayPaws Pets. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
02
Online Store Terms
Clay Paws Pets shopping terms
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks. Prices for our products are subject to change without notice.
03
Custom Orders & Bespoke Pottery
Our ceramic pet bowls are handcrafted in our London-based artisan workshop. Because of their bespoke nature:
- Lead Times: Custom pottery typically requires 3-5 weeks for throwing, drying, glazing, and kiln-firing.
- Non-Refundable Deposits: A 50% deposit is required for bespoke designs and is non-refundable once work has commenced.
- Artisanal Variance: As handcrafted items, slight variations in glaze color and texture are expected and celebrated as part of the artisan process.
04
Shipping & Returns Policy
Effective for all pet supplies returns policy and logistics.
We ship across London and the wider UK using premium courier services. For our urban clients, local collection from Gatti's Wharf is available by appointment.
Returns on non-custom items are accepted within 14 days of delivery, provided the product is unused and in original packaging. Bespoke pottery cannot be returned unless damaged during transit.
05
Limitation of Liability & Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. In no case shall ClayPaws Pets, our directors, officers, or employees be liable for any injury, loss, claim, or any direct/indirect damages of any kind.